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Frequently Asked Question



FAQS
How can I know more about my saree/fabric?

We dedicate significant effort to crafting our product descriptions, aiming to provide you with the utmost accuracy regarding every Katansilk product available for purchase.

Should you desire insights into the fabric, weave, and pattern of our offerings, you can find detailed information on these aspects within the following informative sections on our website:

– Fabrics
– Techniques & Patterns
– Weaving Process

Should you seek further clarification, feel free to reach out to us. We are enthusiastic about assisting you.

How does the saree look in real?

Similar to the iridescence of a peacock’s feathers, silk fibers possess a distinctive shine resulting from their unique physical and chemical properties, which augment the reflection of light. The images showcased on our website, captured by top-tier cameras, are taken outdoors under natural sunlight and are presented without any post-processing, ensuring the most authentic portrayal.

If uncertainties linger, please don’t hesitate to ask for supplementary photos taken under indoor lighting conditions. However, it’s important to note that indoor images can be influenced by several variables, such as the angle of the photograph, the type of lighting (white, yellow, or natural), and the fabric’s composition. These factors can influence the captured colors in the photographs, occasionally leading to slight discrepancies.

Do you use real zari on your sarees?

The zari utilized in the majority of our sarees boasts a refined radiance and is of a premium quality. It’s distinct from artificial, imitation, or plastic zari, which tends to be overly glossy.

Sarees featuring authentic zari or pure silver zari will be explicitly indicated in the product description. These selections are generally priced at a higher range, contingent on the intricacy of the pattern and the extent of zari embellishment. For an exploration of our assortment of genuine zari sarees, you can explore the Zarkashi collection here.

How do I take care of my saree?

We suggest opting for dry cleaning for your saree when it becomes truly essential. To prevent persistent creasing at specific spots, it’s advisable to occasionally air and re-fold your saree. In the case of delicate Kora sarees or fine Jamdanis, rolling them for storage is also an option.

For silk sarees, it’s recommended to store them in a breathable, uncolored muslin cloth within a dry environment. Guard against moisture exposure, which could potentially harm the saree or its zari work. Furthermore, take care to avoid ironing directly on the zari, and refrain from direct contact with perfumes.

Do the sarees come with blouse pieces?

Yes, all our sarees are woven with extra fabric of length approximately 0.8m to 1m for the blouse.

I have a design. Can you make it?
  • Regrettably, our current services do not encompass design customization. Presently, our design repertoire is exclusively composed of creations meticulously crafted by our in-house design team.

    The intricate process of designing and weaving handloom products demands a substantial investment of time and effort. This intricate endeavor frequently involves months of meticulous planning and contributions from numerous adept specialists within our ranks.

    Nonetheless, it’s worth noting that if your interest lies in restoring a heritage saree, we might be able to undertake such a revival project, contingent upon our available resources and capacity.

  •  
Can I customize the colour of a product?

Within our organization, a dedicated in-house design team meticulously harmonizes colors and cultivates an overarching aesthetic vision. Each design is infused with the brand’s distinct color palette and identity, and extensive contemplation and strategizing underlie the manifestation of each individual product.

Regrettably, due to the intricate nature of this process, we are unable to accommodate requests for customization at this time.

What type of yarn do you use in your products?

All of Katansilk products use only pure natural yarns. All of our products are made from various forms of silk and cotton.

Ordering
I saw a product a couple of days ago, now I can't find it. Can I still order it?

If a product is not on our website, it means it is sold out for now and it is unavailable for order. Please get in touch with us through one of the channels mentioned if you would like us to double check for you

What are pre-orders and how do they work?

We allow orders for certain products that are currently not in stock are still being woven.

Pre-Orders are advance orders that you can place for these products.

Each pre-order will have an expected despatch time mentioned in the product page.

Your order will be despatched once the product that you have ordered is ready.

I am buying multiple products. Can I get a discount?

We do not offer any discount. We believe that the prices of our products are commensurate with the exceptional quality of our fabrics and the rigorous craftsmanship that goes into their making.

Can you club multiple orders?

You may put in a request to club multiple orders, but only before we have shipped your order.

Also, all of these orders must have the same billing and shipping details.

How do I track my order??

As soon as your order is shipped, we will send a mail with the tracking details which you can use to track your order.

You can also log into your account that you may have created while placing the order to see the status of your order. If you have not created an account, please do so with the same email id that you used to place your order.

You can log into your account or create one here.

Payment
The payment page is redirecting me to different website. Is it safe to go ahead with the payment?

Yes, we are committed to ensuring that your privacy is protected. Hence, all Credit/Debit card and bank details are kept confidential and private. Our trusted payment gateways use SSL encryption technology to protect your private information.

My payment has failed. Is there any other mode of payment?

We would surely help you through this. Please get in touch with us through one of the channels mentioned.

Will there be additional duties or taxes on my payment??

All our shipments are currently sent as Delivery Duty Paid. This means that you DO NOT need to pay any duty or taxes at the time of receiving your shipment.

In the exceptional circumstance that duty or taxes are levied on your parcel, please get in touch and we will help you resolve the matter.

Can I block a saree and pay later?

Since we only make handwoven products, each piece can take several weeks to weave. In many cases, we do not have more than one piece of an item at a time. Hence unfortunately, it is not possible for us to hold products that have not been paid for.

For certain pre-orders with long durations, we allow a 50% payment at the time of placing the order and 50% when the product is ready. Please get in touch with us through one of the channels mentioned if you would like us help you here.

Do you offer Cash On Delivery?

We don’t offer Cash on Delivery on our products. But trust us, you will love the quality of our fabrics and craftsmanship.

Delivery
Delivery Do you ship outside India?

Absolutely, we deliver shipments all over the world. 

What courier services do you use?

All our shipments are sent using reputed courier agencies. Shipments within India are sent through DTDC or Bluedart, while for international shipments we use DHL and UBX.

What are the delivery charges for shipping within India?

We do not charge for shipping anywhere within India no matter how much you order for. ready. Please get in touch with us through one of the channels mentioned if you would like us help you here.

How do I contact my courier?

In case you haven’t received your order or you are unable to receive it, please call the customer service center of the courier service to get in touch with your courier delivery person.

Please get in touch with us through one of the channels mentioned if you would like any further help.

I missed my delivery. What happens now?

Don’t worry, any courier service agency makes at least three attempts to deliver, as a standard policy. So in case you have missed it the first time please get in touch with the courier service agency. In case you are unable to contact the agency, we are here to do our best to help you out.

Return & Refund
Could I return my order?

Returns or exchanges are only possible in exceptional circumstances.

For more information please see our Return and refund policy page

Could I get a refund for my order?

You could get a full refund only if you have received damaged, defective or wrong items. For more information please see our retun and refund policy page.

How do I contact my courier?

In case you haven’t received your order or you are unable to receive it, please call the customer service center of the courier service to get in touch with your courier delivery person.

Please get in touch with us through one of the channels mentioned if you would like any further help.

General
Are your products available in any retail stores?

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We maintain limited distribution for our products. Our products are only sold through our website, www.katansilk.com and through our experiential store in Varanasi.

In doing so, we are able to ensure extremely high quality standards and produce designs for our discerning patrons with a Katansilk aesthetic without ever compromising on the craft. 

How can I log into my Katan Silk account?

If you have created an account with KatanSilk, you can log into it from here.

In case you have not created an account with Katansilk, we suggest that you create one using the same email address that you used to place an order with us.

What are the dimensions of your sarees?

The standard dimensions of our sarees are:

Length: Between 5.4 mets and 5.6 mets (212 inches and 236 inches)

Width: Between 1.1 mets and 1.17 mets (44 inches to 46 inches)

Blouse piece: Between 0.8 mets and 1 met (31 inches and 39 inches)

However, there may be minor variations from saree to saree. If if you would like to know the exact measurements please contact us with the product code and we would be happy to have it measured for you.

Contact Us

Manufacture Unit
B/12, kamacha Society, Varanasi- 221010 UP.
Mob. +91-7900400907
Mail. info@katansilk.com

Gauranteed Safe Checkout

Contact Us

Manufacture Unit
B/12, kamacha Society, Varanasi- 221010 UP.
Mob. +91-7900400907
Mail. info@katansilk.com

Gauranteed Safe Checkout

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